Terms and Conditions
|Booking Conditions / Booking Policies / Privacy / Cancellation|
These are general hotel policies for Vantaris Palace.
As these may vary depending on the cottage, please also check the descriptions.
1st child from 2 to 11.99 years of age: Free
2nd child from 2 to 11.99 years of age: -50%
1st and 2nd adult from 12 to 99 years of age: -30%
Minimum full paying person is 2. Maximum discounted persons is 2.
14:00 - 00:00 hours
You may request additional supplements/services/etc, from within the request form.
Any additional supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel.
Pets are not allowed.
|DEPOSIT - PAYMENT DEPOSIT VIA BOOKING ENGINE
For all booking requests, a 30% deposit is required in order for the reservation to be valid.
During your booking procedure through our Online Booking Engine, your Credit Card details will be requested in order to be charged for the deposit amount of 30% of the total stay cost.
All bookings are in “pending” situation until we have received your deposit for the specified booking.
NO booking is considered “confirmed” until we have received a deposit or full payment of the booking made.
Accepted credit cards
Amex, VISA and MasterCard
You will be requested to pay remaining amount for the booking (full amount minus deposit) 3 days before your arrival to the hotel.
|CANCELLATION / BOOKING MODIFICATION / NO SHOW / EARLY DEPARTURE
How to cancel
You can reply to the email in the confirmation email sent to you upon your booking.
You may also contact us directly.
|PRIVACY, PAYMENT AND SECURITY
Acceptance of the Privacy Protection Procedures
If you use this website you accept and consent to this Privacy Statement and the terms and conditions of use of the website, which are announced through this.
The information collected through www.vantarishotels.gr is designed for our statistical reasons, and are used for specific measurements and improvements of our website.
The information gathered from the website www.vantarishotels.gr, will never be given to any other organization or partner who is not associated to www.vantarishotels.gr.
The website www.vantarishotels.gr has been designed so that users can visit the website without having to reveal their identity except in the case that they wish to place an order through the website www.vantarishotels.gr.
With the completion of any request form on our website, you will be asked for your name, address, zip code in your area, your address, phone, and if any order is placed, the credit card (credit, debit or prepaid card) and way of payment for the order. We may also request more specific information, such as delivery information, billing and invoice information or details, or more information concerning any requested you have made.
By presenting us with your personal data, means that you consent that the data is used by the representatives of "Vantaris Hotels" for the reasons mentioned above.
When you decide to proceed to a booking, then your personal information is sent to the hotel, which uses them according to the Greek Law only to ensure proper delivery of booking services. Your personal information cannot be published or disclosed to third parties without your written consent.
Are taxes included in the room rates?
Yes, pricing information provided by our online Reservation System is final and inclusive of all taxes. However, this DOES NOT include any applicable hotel service fees, charges for optional supplements. The hotel will assess these fees, charges, and surcharges upon check-out.
Do I have to pay the room in advance?
A deposit amount is due in order to make your reservation final.
What types of credit card are accepted?
Amex, VISA, MasterCard
I do not have a credit card. Can I still book a Room?
If you do not want to use our Secure Payment System you can also pay be Bank Deposit.
You may also contact us directly for further information concerning this matter.
How do I know that my ONLINE reservation is confirmed?
You will receive an email stating that your reservation has been confirmed.
You may also receive a telephone from us.
Can I book a hotel room by telephone or email?
Yes, please visit our contact page.
I have booked a room but I did not receive a confirmation. What do I have to do?
Please contact us immediately.
How can I cancel or change my booking?
Please contact with us concerning this matter.
How do I know that my booking has been cancelled?
You will receive an email stating that your reservation has been cancelled.
|We reserve the right to change, amend, add or delete any terms, conditions and notices under which this site is offered. Any changes made will be officially dated and shall therefore not effect any action or claim initiated prior to the date of said changes.|